Job Title: Senior Executive – Systems Administrator
No of positions: 1
Disability suitable for: Not Applicable
Job Type (Full Time/Consultant): Full Time Employment
Job Location: Bengaluru
Job Brief: You will be assisting IT Ops or IT Operations. Your key role will be deploying and maintenance of the organization’s hardware and software assets. Setting up laptops, install business software and deploy networks within an office or a data centre.
About the Team: The team handles the technology requirements of the organization and supports staff as a shared service.
Roles and Responsibilities:
• Installing & configuring operating systems includes Windows, Mac OS, Smart phone with Android and iOS. Administer client-based as well as cloud-based (SaaS) software.
• Support basic IT infrastructure and networking.
• Troubleshooting of software & hardware issues. Solving core IT related issues and support challenges by applying best practices. Knowledge about change management and basic scripting.
• Implement basic data backup, disaster recovery plan and monitoring the scheduled backups on regular basis.
• Configure and support Desktop PC, Laptops, Workstations, AIO’s, Server and Smart Phone (Apple & Android) and IoT device hardware.
• Replacing and upgrading defective or outdated components when necessary.
• Monitoring system performance to ensure everything runs smoothly and securely.
• Providing technical support when requested. Working on Ticketing system and attending to incidents raised by customers and closing it within given time of SLA.
• Documenting any processes which employees need to follow in order to successfully work within our computing system.
• Ensuring smooth working of systems in training environment.
• Managing office 365 cloud-based services.
• Vendor Management, Procurement, Managing and maintenance of the organization’s hardware and software assets.
Required qualification: BCA | MCA | UG with certification of CompTIA IT Fundamentals, CompTIA A+, CCNA, Cloud Fundamentals
Required experience: Minimum one to two years of work experience.
Interest and Skills:
• Cloud Fundamentals (Saas, IaaS, Paas)
• CompTIA IT Fundamentals, ITIL Foundation, CompTIA A+, CCNA certification or similar.
• Past experience administering desktops, workstations & server-side technology with networked computing systems.
• Database Fundamentals
• Ability to prioritize a wide range of workloads with critical deadlines.
• Availability outside of working hours to resolve emergency issues promptly.
• Excellent critical thinking and problem-solving skills.
• Patient and professional demeanor, with a can-do attitude.
• Should be able to assist Persons with disabilities with Workplace Solutions.